Dimplex Sierra Electric Fireplace Heater, 60" Inch, Black, 1400W - Wall Mounted Linear Fireplace with Realistic Flames, Adjustable Ember Bed, Remote Control - Thin Fireplace for Living Room, Bedroom

Our fireplace was missing the remote. Upon reaching out to their customer service they were able to send one to me in the mail within three days. Easy to work with and stand behind their product. I own two of these and will be ordering another one to put in another home. Good customer service.

It was so easy to sit up. Its beautiful. The room it is going in permanently is under construction, so since it came with stands we have temporarily sat in up under tv in living room. Noise level low while heater is running. Love it

We have had this fire place for over a year now and love it. It’s aesthetically pleasing and puts off good heat.

Updated review, after reaching out to the manufacturer, they have sent a replacement unit with no questions asked along with a gift card for our troubles. Hopefully this newer unit will not have the same issues as the last one. Customer service was great.This fireplace was great for the first several months and we were very pleased with it. However, one morning when we woke up we had discovered that the fireplace had exploded from the inside out. It was off at the time and had not been turned on in several weeks prior. Installation was done by a professional contractor. Luckily this occurred at night while everyone was sleeping. It could have been much worse as this is the spot where both of my children play. Glass shot out of the fireplace approximately 16 feet into the living room. We had to throw away the play mat, living room rug, a hand made blanket and several children's toys due to tiny shards of glass being embedded into everything. Be very careful with this purchase! And for the record, yes I am certain nobody damaged it creating this to happen. We have cameras in our house and this occurred all on its own.

Purchased this last Christmas for in wall installation and used it heavily during the winter (20-30 hours per week) during the winter. Less during the summer. Have had no issues with it. Not overly noisy. There is a motor in it so there is some minimal noise. The only problem I had was the the log things that were included were broken upon arrival. I wasn't using them anyway so I just threw them away. The decorative glass pieces are very sharp so wear gloves or be careful. Multiple flame and color settings. Heater would be okay in a small room but not much help in a larger room. Comparable to a small electric heater. I plugged this in to an existing outlet, but my lights dim when the heater comes on. Never tripped the breaker but the heater is high wattage so you may need a separate circuit if you have heavy use on the circuit it is plugged into. Can be used without heat though and in that case it uses very little electricity - just enough for the motor and LEDs. Assembly was straight forward and instructions were good. Many videos online regarding assembly. One nice thing about Dimplex is that parts are usually available online in case the motor goes out or starts making noise. I would recommend this to others.

The media could not be loaded. Beautiful fireplace extension my room price could’ve been a little bit cheaper, but it fits my decor

I've had no problems so far. Bought this unit to place inside my tv stand. I built a box in the cabinet following the wall mount dimensions/instructions and a few trips to my local hardware store. Instillation was easy. It comes with white rocks, clear glass chips, or a log base. I research many units before settling on this one. Somehow I thought the wood pieces could be rearranged. Not this one, the wood is one piece. You really can't mix the the wood with the stone or glass but we found we could carefully place the smaller glass pieces in-between the arch in the wood. That's the look we like best. The unity has many flame and color settings to choose from and when you turn the unit off, as long as you don't unplug it, it will return to that setting when you turn it on again! Love that memory feature. We haven't use the heater much as we don't need it. As expected, it makes a hum when on. It is a softer hum than my central heat for the house (which is only a few years old), so I think it's great! Just normal heater sounds. It didn't take long for the space to warm up. We've been using it for a few weeks now without any problems.

We did a lot of research, Dimplex got good reviews, and we really wanted this to work out for us. But we packed it up to return the same day we unpacked it. First, the box was damaged. Looks like someone drove a fork truck into it. Perhaps as a result, one of the mounting brackets was damaged but the mechanical engineer in the family didn't think it would affect operation. Still, we should have tried it out before we drilled holes in the wall to hang it. The touch controls on the front were less than responsive; patience wore thin. The fan was pretty noisy at higher temps - sounded like an old microwave oven - and we wanted this for heat, not just ambience. AND the "flames" were shooting out the bottom of the unit as well as thru the glass front. It looked like our baseboard was on fire! What? Was it because of the bent mount? Shoddy fit? Who knows. And finally, unless you are going to mount this IN the wall it's just going to look like a black tin box hanging off your wall. Maybe we just got a lemon, but our advice is to try something else.